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Exam 9: Managing and Leading the Organizations Talent

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Question 31

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Process management refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

A) True
B) False

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Question 32

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What is the root concept of "value chain analysis"?

A) product uniqueness
B) value maximization
C) high quality standards
D) cost reduction
E) high performance standards

F) A) and B)
G) A) and C)

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Question 33

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is fully integrated as a core component into the strategy,processes,and communication messages of the organization.

The organization must develop and maintain efficient and effective operational processes,which deliver to the marketplace the products and/or services which the organization offers.

All activities involved in obtaining and managing raw materials and component parts,managing finished products,packaging them,and getting them to customers are part of

Small business owners should seek to involve their employee team in discussions relating distribution process.

Strategy implementation is one of the predominant challenges facing the small business owner.

Explain the operations cycle and provide an example of its use for a strategic intent like differentiated products.

Organizations must tailor their operations to the needs of their customers,ensuring that the expectations of these customers are met,and that the right product is delivered to the right place at the right time for the right price.

Materials management refers to the assessment and implementation of the tasks necessary to get the required work accomplished,and how such tasks will be grouped and sequenced to ensure that the most efficient and effective processes are utilized in the production of products and/or services.

TQM can be thought of as a management system which seeks to assimilate the concept of quality improvement across the entire organization.

Small business owners should seek to involve their employee team in discussions relating _______.

BPR focuses on how organizations transform production and manufacturing processes to improve the way that people work.

Primary activities are those areas within the organization which are not directly associated with the actual processes which the organization uses to produce products and/or deliver services.

Total production system goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Companies like Dell and General Electric have prospered and grown by:

Which of the following is NOT one of the primary activities in the value chain?

Small business owners should seek to involve their employee team in discussions relating facility layout.

Supply Chain management is the design and development of the work flow and connectivity of the operational requirements (processes) needed to ensure that an organization's products and services are efficiently produced and effectively delivered to the marketplace.

For most service businesses the quality standard has become: