Question 1

Which theory demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction?

Accepted Answer

A)   evidence-based theory
B)   cognitive dissonance theory
C)   emotional dissonance theory
D)   exit-voice-loyalty-neglect theory
E)   affective events theoryF) A) and E)
G) A) and B)

Question 2

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Accepted Answer

A)   felt emotions
B)   displayed emotions
C)   conditional emotions
D)   required emotions
E)   mandated emotionsF) C) and D)
G) B) and C)

Question 3

What effect do stressful events typically have on mood?

Accepted Answer

A)   short term positive
B)   long term positive
C)   short term positive but long term negative
D)   negative
E)   positiveF) C) and D)
G) A) and C)

Question 4

Which of the following activities is most strongly associated with an increase in positive mood?

Accepted Answer

A)   watching TV
B)   playing video games
C)   reading a book
D)   going to a party
E)   surfing the InternetF) C) and E)
G) B) and E)

Question 5

________ indicates a person's ability to be self-aware, perceive emotions in the self and others, and regulate self emotions.

Accepted Answer

A)   Emotional intelligence
B)   Emotional dissonance
C)   Confirmation bias
D)   Cognitive distortion
E)   Cognitive dissonanceF) D) and E)
G) A) and E)

Question 6

Studies indicate that emotional intelligence is moderately correlated with job performance.

Accepted Answer

A) True 
 B)False

Question 7

________ are the emotions that an individual is actually experiencing, despite what they might display.

Accepted Answer

A)   Felt emotions
B)   Displayed emotions
C)   Conditional emotions
D)   Surface emotions
E)   Disseminative emotionsF) A) and D)
G) B) and D)

Question 8

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Accepted Answer

A)   It is a very strong feeling.
B)   It is brought about by a specific event.
C)   It has a lengthy duration.
D)   It is a positive feeling.
E)   It is expressed on his face.F) B) and D)
G) A) and B)

Question 9

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A)   OB researchers are increasingly finding that moods and emotions do not affect decision making.
B)   People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.
C)   Positive emotions tend to diminish problem-solving skills.
D)   Evidence suggests that depressed people make better decisions.
E)   Depressed people tend to weigh all possible options rather than the most likely ones.F) A) and B)
G) C) and D)

Question 10

Discuss whether there are gender differences regarding emotions.

Accepted Answer

Many people believe women are more emoti...

Question 11

________ is an emotion that falls into the category of high positive affect.

Accepted Answer

A)   Serenity
B)   Elation
C)   Fatigue
D)   Boredom
E)   RelaxationF) A) and E)
G) B) and D)

Question 12

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)   It is a simple, unambiguous feeling.
B)   Her response is prolonged.
C)   It has a contextual stimulus.
D)   Her response is not accompanied by facial expressions.
E)   It is cognitive in nature.F) A) and B)
G) B) and D)

Question 13

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behaviour at work.

Accepted Answer

A)   nervousness
B)   tension
C)   anger
D)   stress
E)   depressionF) B) and C)
G) A) and D)

Question 14

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Accepted Answer

A) True 
 B)False

Question 15

Surface acting deals with felt emotions rather than displayed emotions.

Accepted Answer

A) True 
 B)False

Question 16

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Accepted Answer

A)   focus on inspirational goals to generate greater optimism in employees
B)   provide employees positive feedback
C)   hire employees who are predisposed to positive moods for teamwork
D)   be in a good mood herself
E)   arrange for employees to see funny videos at workF) B) and D)
G) A) and E)

Question 17

Which of the following statements is true regarding deep acting?

Accepted Answer

A)   Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B)   A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C)   Deep acting deals with displayed emotions as opposed to surface acting.
D)   A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E)   Research shows surface acting is less stressful to employees than deep acting.F) None of the above
G) C) and D)

Question 18

Research shows surface acting is more stressful to employees than deep acting.

Accepted Answer

A) True 
 B)False

Question 19

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Accepted Answer

A)   low positive affect
B)   positivity offset
C)   high positive affect
D)   residual positivity
E)   high negative affectF) A) and E)
G) None of the above

Question 20

Emotional intelligence (EI)  refers to all of the following personal abilities except ________.

Accepted Answer

A)   eliminating emotional dissonance
B)   perceiving emotions in the self
C)   perceiving emotions in others
D)   understanding the meaning of different emotions
E)   regulating self emotionsF) A) and B)
G) All of the above

Exam 4: Emotions and Moods

Which of the following activities is most strongly associated with an increase in positive mood?

Correct AnswerverifiedShow Answer

Emotions that are organizationally required and considered appropriate in a given job are termed displayed emotions.

Correct AnswerverifiedShow Answer

________ are the emotions that an individual is actually experiencing, despite what they might display.

Correct AnswerverifiedShow Answer

Studies indicate that emotional intelligence is moderately correlated with job performance.

Correct AnswerverifiedShow Answer

Theresa is the manager of a production unit. Which of the following methods would likely be of the least use to improve her employees' moods?

Correct AnswerverifiedShow Answer

When the team he supports wins the World Cup, Robert feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion?

Correct AnswerverifiedShow Answer

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job?

Correct AnswerverifiedShow Answer

A ________ means that when nothing is going on, people are generally in a mildly good mood.

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding deep acting?

Correct AnswerverifiedShow Answer

________ indicates a person's ability to be self-aware, perceive emotions in the self and others, and regulate self emotions.

Correct AnswerverifiedShow Answer

Surface acting deals with felt emotions rather than displayed emotions.

Correct AnswerverifiedShow Answer

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behaviour at work.

Correct AnswerverifiedShow Answer

Emotional intelligence (EI) refers to all of the following personal abilities except ________.

Correct AnswerverifiedShow Answer

Research shows surface acting is more stressful to employees than deep acting.

Correct AnswerverifiedShow Answer

What effect do stressful events typically have on mood?

Correct AnswerverifiedShow Answer

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Correct AnswerverifiedShow Answer

Discuss whether there are gender differences regarding emotions.

Correct AnswerverifiedMany people believe women are more emoti...View AnswerShow Answer

________ is an emotion that falls into the category of high positive affect.

Correct AnswerverifiedShow Answer

Which theory demonstrates that employees react emotionally to things that happen to them at work, and this reaction influences their job performance and satisfaction?

Correct AnswerverifiedShow Answer

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Many people believe women are more emoti...
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